Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 260 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) calling at a fair time (d) shouting into the phone
7. 7.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) stating why you called (d) shouting into the phone
11. 11.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
12. 12.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) calling at a fair time (d) mumbling your name
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
15. 15.True or false: “calling very late” is a polite phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) a noisy background (d) noting key details
18. 18.True or false: “saying your name” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) eating while talking (d) saying thank you
21. 21.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) noting key details (d) hanging up suddenly
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying your name (d) speaking clearly
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) noting key details (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) calling very late (d) noting key details
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling at a fair time (d) mumbling your name
28. 28.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
29. 29.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
30. 30.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) greeting first
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) chatting to others (d) asking “Is now okay?”
33. 33.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) greeting first (d) calling at a fair time
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) speaking clearly (d) asking “Is now okay?”
36. 36.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) greeting first
39. 39.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) stating why you called (d) mumbling your name

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students