Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 27 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “calling very late” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) calling at a fair time (d) stating why you called
6. 6.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) asking “Is now okay?” (d) calling very late
8. 8.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) speaking clearly (d) saying your name
12. 12.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
13. 13.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) stating why you called (d) calling at a fair time
14. 14.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) calling very late (d) hanging up suddenly
15. 15.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) mumbling your name (d) asking “Is now okay?”
16. 16.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
19. 19.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) speaking clearly (d) hanging up suddenly
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) a noisy background (d) chatting to others
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) asking “Is now okay?” (d) not saying who you are
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) eating while talking (d) speaking clearly
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.True or false: “noting key details” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) mumbling your name (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
31. 31.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) not saying who you are (d) greeting first
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) saying your name
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) speaking clearly (d) saying your name
40. 40.True or false: “saying your name” is a rude phone habit. (a) True (b) False

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