Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 261 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
2. 2.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) calling at a fair time (d) stating why you called
4. 4.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) eating while talking (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) greeting first (d) stating why you called
6. 6.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) greeting first (d) saying your name
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) calling very late (d) eating while talking
9. 9.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
13. 13.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) chatting to others (d) not saying who you are
14. 14.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
15. 15.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
16. 16.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
20. 20.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) greeting first (d) asking “Is now okay?”
28. 28.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) stating why you called
30. 30.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
31. 31.True or false: “greeting first” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) calling very late (d) saying your name
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) shouting into the phone (d) saying your name
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) a noisy background (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) saying thank you (d) calling very late
36. 36.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) chatting to others (d) mumbling your name
37. 37.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) asking “Is now okay?” (d) a noisy background
38. 38.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) mumbling your name (d) saying your name

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