Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 262 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) a noisy background (d) shouting into the phone
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
6. 6.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
7. 7.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
8. 8.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) saying your name
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) not saying who you are (d) noting key details
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) stating why you called
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) calling at a fair time (d) calling very late
18. 18.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) asking “Is now okay?” (d) saying thank you
19. 19.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) a noisy background (d) noting key details
20. 20.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) chatting to others (d) calling very late
23. 23.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) calling very late (d) greeting first
24. 24.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
25. 25.True or false: “greeting first” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) speaking clearly (d) asking “Is now okay?”
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) calling very late (d) saying your name
30. 30.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) shouting into the phone (d) not saying who you are
32. 32.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) saying thank you (d) chatting to others
33. 33.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) greeting first (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) noting key details (d) a noisy background
35. 35.True or false: “noting key details” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye

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