Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 263 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
2. 2.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) not saying who you are (d) calling very late
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) saying thank you (d) calling very late
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) a noisy background (d) stating why you called
10. 10.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) stating why you called (d) noting key details
12. 12.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) calling at a fair time (d) mumbling your name
16. 16.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
17. 17.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
18. 18.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) asking “Is now okay?” (d) not saying who you are
19. 19.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
22. 22.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) greeting first (d) shouting into the phone
23. 23.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) calling very late (d) speaking clearly
25. 25.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) speaking clearly (d) hanging up suddenly
26. 26.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) saying your name (d) saying thank you
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) saying thank you (d) calling very late
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) greeting first (d) stating why you called
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) stating why you called (d) saying your name
39. 39.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) chatting to others (d) calling very late

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