Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 264 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
2. 2.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
3. 3.True or false: “noting key details” is a rude phone habit. (a) True (b) False
4. 4.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
5. 5.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) saying thank you (d) calling at a fair time
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) saying thank you (d) saying your name
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
13. 13.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) greeting first (d) a noisy background
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
16. 16.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) saying your name (d) shouting into the phone
17. 17.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) eating while talking (d) chatting to others
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.True or false: “greeting first” is a rude phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) hanging up suddenly (d) eating while talking
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) greeting first (d) not saying who you are
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) saying thank you (d) noting key details
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) asking “Is now okay?”
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) greeting first (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) calling very late (d) stating why you called
37. 37.True or false: “saying your name” is a polite phone habit. (a) False (b) True
38. 38.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) a noisy background (d) not saying who you are
40. 40.True or false: “chatting to others” is a polite phone habit. (a) False (b) True

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