Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 265 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) calling at a fair time (d) asking “Is now okay?”
2. 2.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) stating why you called
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
9. 9.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying thank you (d) asking “Is now okay?”
10. 10.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) hanging up suddenly (d) a noisy background
14. 14.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) greeting first (d) eating while talking
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) calling very late (d) saying thank you
18. 18.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) mumbling your name (d) calling very late
19. 19.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) not saying who you are (d) speaking clearly
21. 21.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) saying your name (d) hanging up suddenly
24. 24.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) greeting first (d) calling at a fair time
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) noting key details (d) stating why you called
28. 28.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) asking “Is now okay?” (d) stating why you called
29. 29.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) shouting into the phone (d) mumbling your name
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) a noisy background (d) greeting first
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “calling very late” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) shouting into the phone (d) asking “Is now okay?”
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) saying thank you
36. 36.Which of these is a rude phone habit? (a) mumbling your name (b) calling at a fair time (c) speaking clearly (d) greeting first
37. 37.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) noting key details (d) a noisy background
38. 38.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

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