Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 266 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) a noisy background (d) speaking clearly
2. 2.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) saying thank you (d) speaking clearly
4. 4.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
5. 5.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying your name (c) saying thank you (d) stating why you called
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
8. 8.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) mumbling your name (d) stating why you called
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) eating while talking (d) calling very late
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
16. 16.True or false: “greeting first” is a rude phone habit. (a) False (b) True
17. 17.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
18. 18.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) hanging up suddenly (d) a noisy background
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) saying thank you (d) speaking clearly
23. 23.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) eating while talking (d) a noisy background
24. 24.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) greeting first (d) speaking clearly
25. 25.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
29. 29.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) mumbling your name (d) chatting to others
31. 31.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) speaking clearly (d) not saying who you are
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
34. 34.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
35. 35.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
36. 36.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) shouting into the phone (d) greeting first
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) hanging up suddenly (d) eating while talking
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) asking “Is now okay?” (d) eating while talking
40. 40.True or false: “saying thank you” is a polite phone habit. (a) True (b) False

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