Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 267 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) stating why you called
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
4. 4.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
5. 5.True or false: “greeting first” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “noting key details” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) stating why you called (d) eating while talking
12. 12.True or false: “calling very late” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) not saying who you are
14. 14.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) not saying who you are (d) stating why you called
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) saying your name (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) calling very late (d) greeting first
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
23. 23.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
25. 25.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
29. 29.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) saying your name (d) mumbling your name
30. 30.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
31. 31.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) shouting into the phone (d) calling at a fair time
34. 34.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) a noisy background (d) stating why you called
36. 36.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) mumbling your name (d) not saying who you are
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) not saying who you are (d) a noisy background
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) chatting to others (d) greeting first
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students