Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 268 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) True (b) False
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) calling very late (d) mumbling your name
3. 3.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) greeting first (d) calling at a fair time
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) asking “Is now okay?” (d) greeting first
7. 7.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) saying thank you
13. 13.True or false: “calling very late” is a rude phone habit. (a) False (b) True
14. 14.True or false: “noting key details” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.Which of these is a polite phone habit? (a) calling at a fair time (b) a noisy background (c) not saying who you are (d) eating while talking
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) greeting first (d) mumbling your name
18. 18.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
19. 19.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) stating why you called (d) noting key details
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
26. 26.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) stating why you called (d) saying thank you
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
33. 33.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) mumbling your name (d) eating while talking
36. 36.True or false: “greeting first” is a polite phone habit. (a) False (b) True
37. 37.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
38. 38.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
39. 39.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit

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