Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 269 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) a noisy background (d) shouting into the phone
2. 2.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) not saying who you are (d) a noisy background
3. 3.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
6. 6.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
7. 7.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
8. 8.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) speaking clearly (d) calling very late
9. 9.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) speaking clearly (d) stating why you called
10. 10.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) noting key details (d) calling at a fair time
11. 11.True or false: “greeting first” is a polite phone habit. (a) False (b) True
12. 12.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) saying thank you (d) a noisy background
16. 16.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
17. 17.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) calling at a fair time (d) speaking clearly
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
21. 21.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) speaking clearly (d) chatting to others
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
27. 27.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) eating while talking (d) stating why you called
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) shouting into the phone (d) greeting first
34. 34.True or false: “calling very late” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) saying thank you (d) noting key details
36. 36.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) chatting to others (d) speaking clearly
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) hanging up suddenly (d) a noisy background
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) not saying who you are (d) hanging up suddenly
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit

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