Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 270 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a polite phone habit. (a) False (b) True
2. 2.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
3. 3.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
5. 5.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) noting key details (d) stating why you called
7. 7.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) greeting first
9. 9.True or false: “noting key details” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) stating why you called (d) not saying who you are
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) noting key details (d) speaking clearly
15. 15.True or false: “noting key details” is a rude phone habit. (a) True (b) False
16. 16.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
18. 18.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) not saying who you are (d) speaking clearly
19. 19.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) chatting to others (d) asking “Is now okay?”
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling very late (d) speaking clearly
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) mumbling your name (d) noting key details
24. 24.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) saying thank you (d) calling very late
26. 26.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) eating while talking (d) mumbling your name
27. 27.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) eating while talking (d) speaking clearly
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
29. 29.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) asking “Is now okay?” (d) eating while talking
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) chatting to others (d) eating while talking
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) saying your name (d) noting key details
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”

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