Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 28 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) eating while talking (d) a noisy background
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) hanging up suddenly
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) shouting into the phone (d) hanging up suddenly
14. 14.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
15. 15.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) noting key details (d) mumbling your name
16. 16.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
17. 17.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
18. 18.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) saying your name (d) speaking clearly
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) stating why you called (d) saying thank you
23. 23.True or false: “saying your name” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) speaking clearly (d) chatting to others
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) hanging up suddenly (d) noting key details
27. 27.True or false: “noting key details” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.True or false: “calling very late” is a polite phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) hanging up suddenly
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) greeting first (d) asking “Is now okay?”
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”

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