Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 271 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) asking “Is now okay?” (d) not saying who you are
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) hanging up suddenly (d) stating why you called
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) saying your name (d) calling at a fair time
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) saying thank you (d) saying your name
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) chatting to others
15. 15.True or false: “saying your name” is a rude phone habit. (a) False (b) True
16. 16.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
19. 19.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) calling at a fair time (d) speaking clearly
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
22. 22.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) greeting first (d) hanging up suddenly
23. 23.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
24. 24.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
25. 25.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
27. 27.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) speaking clearly (d) saying thank you
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
31. 31.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) asking “Is now okay?” (d) not saying who you are
33. 33.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) noting key details (d) chatting to others
35. 35.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) noting key details (d) mumbling your name
36. 36.True or false: “calling very late” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) chatting to others (d) a noisy background
38. 38.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) eating while talking (d) stating why you called
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) speaking clearly (d) saying thank you
40. 40.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) eating while talking (d) calling very late

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