Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 272 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling very late (d) saying your name
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) asking “Is now okay?” (d) greeting first
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) saying your name (d) a noisy background
14. 14.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
15. 15.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “greeting first” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) stating why you called (d) eating while talking
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) not saying who you are (d) a noisy background
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “noting key details” is a rude phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) mumbling your name (d) speaking clearly
31. 31.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
32. 32.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) saying your name (d) saying thank you
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) calling very late (d) shouting into the phone
34. 34.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) a noisy background (d) stating why you called
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) greeting first (d) saying your name
40. 40.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question

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