Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 273 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) hanging up suddenly (d) saying thank you
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) stating why you called (d) noting key details
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
5. 5.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
6. 6.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
7. 7.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) a noisy background (d) speaking clearly
9. 9.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
10. 10.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) greeting first (d) mumbling your name
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) asking “Is now okay?” (d) stating why you called
15. 15.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) chatting to others (d) a noisy background
20. 20.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) saying your name (d) speaking clearly
24. 24.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
25. 25.True or false: “greeting first” is a rude phone habit. (a) True (b) False
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
29. 29.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) speaking clearly (d) calling very late
31. 31.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
32. 32.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) calling at a fair time (d) noting key details
33. 33.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) chatting to others (d) a noisy background
34. 34.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) a noisy background (d) chatting to others
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) a noisy background
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) calling at a fair time (d) mumbling your name
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) calling at a fair time (d) a noisy background
40. 40.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False

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