Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 274 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling very late (d) stating why you called
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) not saying who you are (d) mumbling your name
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.True or false: “noting key details” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) saying your name (d) speaking clearly
12. 12.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) greeting first (d) a noisy background
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) greeting first (d) stating why you called
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) hanging up suddenly (d) not saying who you are
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
18. 18.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) stating why you called (d) saying your name
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
27. 27.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) calling very late (d) stating why you called
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) a noisy background (d) calling at a fair time
30. 30.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) mumbling your name
31. 31.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) not saying who you are (d) calling very late
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) not saying who you are (d) chatting to others
35. 35.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) greeting first (d) eating while talking
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) not saying who you are (d) saying thank you
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit

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