Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 275 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) eating while talking (d) stating why you called
2. 2.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
3. 3.True or false: “calling very late” is a polite phone habit. (a) True (b) False
4. 4.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) not saying who you are (d) noting key details
6. 6.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) calling very late (d) mumbling your name
8. 8.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) not saying who you are (c) saying thank you (d) stating why you called
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) speaking clearly (d) saying your name
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) calling very late (d) asking “Is now okay?”
15. 15.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) speaking clearly (d) saying your name
16. 16.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) chatting to others (d) eating while talking
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
19. 19.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) shouting into the phone (d) saying thank you
30. 30.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) hanging up suddenly (d) mumbling your name
31. 31.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) calling very late (d) a noisy background
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) greeting first (d) asking “Is now okay?”
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit

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