Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 276 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) stating why you called (d) calling at a fair time
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) calling very late (d) calling at a fair time
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) asking “Is now okay?” (d) stating why you called
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) stating why you called (d) calling very late
7. 7.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
20. 20.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) calling very late (d) asking “Is now okay?”
23. 23.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
24. 24.True or false: “noting key details” is a polite phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
27. 27.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) speaking clearly (d) a noisy background
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) eating while talking (d) not saying who you are
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) saying your name (d) mumbling your name
31. 31.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying thank you (d) asking “Is now okay?”
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) saying your name
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) mumbling your name (d) calling very late
36. 36.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
38. 38.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
40. 40.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) not saying who you are (d) calling very late

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