Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 277 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) greeting first (d) saying your name
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
3. 3.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) stating why you called (d) speaking clearly
4. 4.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
5. 5.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) a noisy background (d) stating why you called
8. 8.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
9. 9.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) hanging up suddenly
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) chatting to others (d) speaking clearly
14. 14.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) calling very late (d) stating why you called
15. 15.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) stating why you called (d) saying your name
16. 16.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) hanging up suddenly (d) eating while talking
17. 17.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
20. 20.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
21. 21.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) speaking clearly (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) calling very late (d) saying your name
23. 23.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
24. 24.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) hanging up suddenly (d) stating why you called
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
28. 28.True or false: “greeting first” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) shouting into the phone (d) hanging up suddenly
30. 30.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) noting key details (d) saying thank you
31. 31.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) stating why you called (d) eating while talking
34. 34.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
35. 35.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
36. 36.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
38. 38.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) shouting into the phone (d) saying your name
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) calling very late (d) stating why you called
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) greeting first

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