Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 278 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) eating while talking (d) asking “Is now okay?”
6. 6.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) chatting to others (d) stating why you called
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) shouting into the phone (d) calling very late
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
12. 12.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) shouting into the phone (d) asking “Is now okay?”
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) chatting to others (d) saying thank you
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) a noisy background (d) calling very late
21. 21.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) eating while talking (d) shouting into the phone
22. 22.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) eating while talking (d) noting key details
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) hanging up suddenly (d) saying your name
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “noting key details” is a rude phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) mumbling your name (d) eating while talking
28. 28.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) eating while talking (d) stating why you called
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) saying your name (d) eating while talking
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) greeting first (d) saying thank you
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) calling at a fair time (d) chatting to others
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True

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