Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 279 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) speaking clearly (d) calling very late
4. 4.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
5. 5.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) not saying who you are (d) noting key details
6. 6.True or false: “greeting first” is a polite phone habit. (a) False (b) True
7. 7.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
9. 9.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
10. 10.True or false: “saying your name” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
14. 14.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
15. 15.True or false: “noting key details” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
19. 19.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) calling at a fair time (d) eating while talking
20. 20.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) stating why you called
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
22. 22.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) saying your name (d) speaking clearly
23. 23.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) greeting first (d) not saying who you are
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) calling at a fair time (d) calling very late
30. 30.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
31. 31.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) noting key details (d) chatting to others
34. 34.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
35. 35.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) chatting to others (d) saying thank you
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) speaking clearly (d) asking “Is now okay?”

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