Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 280 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) chatting to others
2. 2.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) speaking clearly (d) asking “Is now okay?”
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
10. 10.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) speaking clearly (d) calling very late
11. 11.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) speaking clearly
13. 13.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) asking “Is now okay?” (d) noting key details
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) stating why you called (b) chatting to others (c) eating while talking (d) hanging up suddenly
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) shouting into the phone (d) saying your name
20. 20.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) hanging up suddenly (d) saying your name
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) shouting into the phone (d) stating why you called
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
25. 25.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
26. 26.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
27. 27.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) calling very late (d) mumbling your name
29. 29.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) saying your name (d) a noisy background
30. 30.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) not saying who you are (d) a noisy background
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
33. 33.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
34. 34.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
35. 35.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
36. 36.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
37. 37.True or false: “noting key details” is a polite phone habit. (a) True (b) False
38. 38.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
40. 40.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) a noisy background (d) speaking clearly

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