Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 29 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) greeting first (d) mumbling your name
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) eating while talking (d) mumbling your name
5. 5.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) speaking clearly (d) noting key details
8. 8.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) eating while talking (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) speaking clearly (d) hanging up suddenly
20. 20.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) hanging up suddenly (d) calling at a fair time
21. 21.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) calling at a fair time (d) eating while talking
22. 22.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
23. 23.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
24. 24.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) greeting first (d) chatting to others
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) saying thank you (d) mumbling your name
28. 28.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) hanging up suddenly (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) saying your name
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) calling very late (d) eating while talking
33. 33.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) noting key details (d) saying your name
35. 35.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
36. 36.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
37. 37.True or false: “calling very late” is a rude phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.True or false: “stating why you called” is a polite phone habit. (a) True (b) False

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