Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 281 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) shouting into the phone (d) mumbling your name
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
5. 5.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) mumbling your name (d) saying thank you
6. 6.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) calling very late (d) not saying who you are
8. 8.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) calling at a fair time (d) saying thank you
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) calling very late (d) stating why you called
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
14. 14.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) chatting to others (d) saying your name
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) greeting first (d) calling very late
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying thank you (d) calling at a fair time
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) calling at a fair time (d) hanging up suddenly
20. 20.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
21. 21.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
22. 22.True or false: “greeting first” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) not saying who you are (d) shouting into the phone
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) calling very late (d) saying your name
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) stating why you called (d) greeting first
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) noting key details (d) saying your name
28. 28.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) stating why you called (d) not saying who you are
33. 33.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) calling at a fair time (d) not saying who you are
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) greeting first (d) shouting into the phone
38. 38.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) not saying who you are (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) calling very late (d) eating while talking

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