Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 282 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) shouting into the phone
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) calling at a fair time (d) mumbling your name
7. 7.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) asking “Is now okay?” (d) stating why you called
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) saying your name (d) calling very late
9. 9.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) not saying who you are (d) shouting into the phone
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) a noisy background (d) saying thank you
12. 12.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
15. 15.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) not saying who you are
22. 22.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
23. 23.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) mumbling your name (d) eating while talking
24. 24.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) stating why you called (d) greeting first
25. 25.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) mumbling your name (d) calling at a fair time
26. 26.True or false: “saying your name” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) speaking clearly (d) stating why you called
28. 28.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) speaking clearly (d) saying thank you
32. 32.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) mumbling your name
33. 33.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) shouting into the phone (d) noting key details
34. 34.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) stating why you called (d) chatting to others
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) a noisy background (d) chatting to others

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