Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 283 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) greeting first
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “calling very late” is a polite phone habit. (a) False (b) True
6. 6.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) mumbling your name (d) hanging up suddenly
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
10. 10.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
11. 11.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) shouting into the phone (d) saying your name
12. 12.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) shouting into the phone
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
18. 18.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) calling at a fair time (d) saying your name
19. 19.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) asking “Is now okay?” (d) hanging up suddenly
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) saying thank you (d) a noisy background
23. 23.True or false: “noting key details” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) greeting first (d) chatting to others
30. 30.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) noting key details (d) asking “Is now okay?”
31. 31.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) chatting to others (d) hanging up suddenly
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) eating while talking (d) speaking clearly
35. 35.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) chatting to others (d) saying thank you
37. 37.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) shouting into the phone (d) eating while talking
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) asking “Is now okay?” (d) mumbling your name

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