Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 284 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) hanging up suddenly (d) stating why you called
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying your name (d) mumbling your name
3. 3.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
4. 4.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) a noisy background (d) hanging up suddenly
5. 5.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) hanging up suddenly (d) noting key details
6. 6.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) saying your name (d) speaking clearly
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) stating why you called (d) mumbling your name
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
9. 9.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) not saying who you are (d) noting key details
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) saying thank you (d) calling at a fair time
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) eating while talking (d) shouting into the phone
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) noting key details (d) chatting to others
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) eating while talking (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) saying your name (d) greeting first
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) speaking clearly
20. 20.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
23. 23.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) stating why you called (d) a noisy background
24. 24.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
25. 25.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) mumbling your name (d) not saying who you are
29. 29.True or false: “noting key details” is a polite phone habit. (a) False (b) True
30. 30.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a rude phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) greeting first (d) stating why you called
32. 32.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) calling very late (d) saying your name
33. 33.True or false: “greeting first” is a rude phone habit. (a) True (b) False
34. 34.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) a noisy background (d) greeting first
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) chatting to others (d) stating why you called
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False

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