Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 285 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) not saying who you are
2. 2.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
3. 3.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) chatting to others (d) a noisy background
5. 5.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) chatting to others (d) saying thank you
6. 6.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
7. 7.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling at a fair time (d) a noisy background
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
10. 10.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) a noisy background (d) calling very late
12. 12.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) a noisy background (d) chatting to others
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) speaking clearly (d) saying thank you
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) chatting to others (d) calling very late
20. 20.True or false: “saying your name” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling at a fair time (d) calling very late
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) noting key details (d) shouting into the phone
23. 23.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) eating while talking (d) hanging up suddenly
25. 25.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) chatting to others (d) greeting first
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
30. 30.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling at a fair time (d) mumbling your name
32. 32.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) greeting first (d) calling very late
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.True or false: “greeting first” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
39. 39.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) eating while talking (d) saying thank you

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