Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 286 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) eating while talking (d) saying your name
2. 2.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
3. 3.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
4. 4.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) speaking clearly (d) a noisy background
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) shouting into the phone (d) asking “Is now okay?”
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) noting key details
17. 17.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) calling very late (d) shouting into the phone
18. 18.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) eating while talking (d) hanging up suddenly
23. 23.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) saying thank you (d) calling at a fair time
24. 24.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) greeting first (d) saying your name
25. 25.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) noting key details (d) mumbling your name
27. 27.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) speaking clearly (d) not saying who you are
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
29. 29.True or false: “saying your name” is a polite phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) hanging up suddenly (d) speaking clearly
31. 31.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) chatting to others (d) calling at a fair time
33. 33.True or false: “greeting first” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) greeting first (d) asking “Is now okay?”
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) a noisy background (d) hanging up suddenly
39. 39.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
40. 40.True or false: “saying thank you” is a polite phone habit. (a) False (b) True

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