Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 287 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) stating why you called (d) saying thank you
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
4. 4.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
5. 5.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) shouting into the phone
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) stating why you called (d) a noisy background
10. 10.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
12. 12.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) hanging up suddenly (d) stating why you called
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) not saying who you are (d) calling very late
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
17. 17.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
18. 18.True or false: “greeting first” is a rude phone habit. (a) True (b) False
19. 19.True or false: “greeting first” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) speaking clearly
22. 22.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
23. 23.True or false: “noting key details” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) saying thank you (d) greeting first
25. 25.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) saying thank you (d) speaking clearly
31. 31.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
32. 32.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) hanging up suddenly (d) saying your name
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) not saying who you are (d) chatting to others
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) greeting first (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) greeting first (d) eating while talking
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) calling very late (d) a noisy background

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