Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 288 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
2. 2.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) stating why you called (d) noting key details
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) stating why you called (d) eating while talking
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) eating while talking (d) calling very late
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) stating why you called (d) chatting to others
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) stating why you called (d) saying your name
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) calling at a fair time (d) greeting first
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
12. 12.True or false: “calling very late” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) not saying who you are (d) saying thank you
15. 15.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
16. 16.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) shouting into the phone (d) asking “Is now okay?”
19. 19.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) calling very late (d) noting key details
20. 20.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “greeting first” is a polite phone habit. (a) False (b) True
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) hanging up suddenly
26. 26.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
27. 27.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) mumbling your name (d) calling very late
32. 32.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
39. 39.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
40. 40.True or false: “saying your name” is a polite phone habit. (a) True (b) False

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