Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 289 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) greeting first (d) not saying who you are
2. 2.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) speaking clearly (d) greeting first
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) not saying who you are (d) greeting first
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) not saying who you are (d) asking “Is now okay?”
8. 8.True or false: “saying your name” is a rude phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) shouting into the phone (d) saying your name
10. 10.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) not saying who you are (d) calling at a fair time
11. 11.Which of these is a polite phone habit? (a) speaking clearly (b) a noisy background (c) eating while talking (d) shouting into the phone
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
14. 14.True or false: “saying your name” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
17. 17.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
20. 20.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) saying your name
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
27. 27.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) hanging up suddenly (d) mumbling your name
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
30. 30.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
31. 31.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) asking “Is now okay?” (d) calling very late
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
37. 37.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) greeting first (d) chatting to others
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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