Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 290 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “noting key details” is a polite phone habit. (a) True (b) False
2. 2.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) greeting first (d) calling at a fair time
5. 5.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) hanging up suddenly (d) eating while talking
6. 6.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) chatting to others (d) noting key details
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) noting key details (d) not saying who you are
12. 12.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) speaking clearly (d) saying your name
13. 13.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) greeting first (d) eating while talking
14. 14.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
15. 15.True or false: “calling very late” is a rude phone habit. (a) False (b) True
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying your name (d) not saying who you are
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
19. 19.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “noting key details” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) shouting into the phone (d) stating why you called
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) noting key details
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) greeting first (d) not saying who you are
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) greeting first (d) shouting into the phone
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
36. 36.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) saying your name (d) calling very late
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling at a fair time (d) eating while talking
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling at a fair time (d) a noisy background
40. 40.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True

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