Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 30 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “saying your name” is a polite phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) stating why you called (d) mumbling your name
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) chatting to others (d) shouting into the phone
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) saying thank you (d) noting key details
7. 7.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) eating while talking (d) hanging up suddenly
10. 10.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
11. 11.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
12. 12.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) not saying who you are (d) mumbling your name
13. 13.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
14. 14.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
15. 15.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) stating why you called
17. 17.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) mumbling your name (d) speaking clearly
18. 18.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) saying your name (d) saying thank you
19. 19.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) greeting first (d) saying your name
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) hanging up suddenly (d) saying your name
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) noting key details (d) greeting first
26. 26.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) mumbling your name (d) calling at a fair time
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
31. 31.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) chatting to others (d) asking “Is now okay?”
34. 34.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) stating why you called (d) eating while talking
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students