Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 291 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) noting key details (d) a noisy background
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “greeting first” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) shouting into the phone (d) stating why you called
11. 11.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) greeting first (d) saying your name
12. 12.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) chatting to others (d) a noisy background
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) chatting to others (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying your name (d) mumbling your name
17. 17.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) calling very late (d) not saying who you are
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
23. 23.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
24. 24.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) eating while talking (d) a noisy background
27. 27.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) calling very late (d) mumbling your name
28. 28.True or false: “saying your name” is a polite phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) saying your name (d) asking “Is now okay?”
31. 31.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) saying thank you (d) shouting into the phone
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) a noisy background (d) asking “Is now okay?”
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) asking “Is now okay?” (d) mumbling your name
36. 36.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
37. 37.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) shouting into the phone (d) not saying who you are
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True

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