Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 292 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) stating why you called (d) speaking clearly
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
5. 5.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
6. 6.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) mumbling your name (d) not saying who you are
10. 10.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) speaking clearly (d) not saying who you are
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) hanging up suddenly (d) eating while talking
13. 13.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) calling very late (d) saying your name
14. 14.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
15. 15.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) stating why you called (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) shouting into the phone (d) greeting first
17. 17.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) shouting into the phone (d) not saying who you are
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) a noisy background
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) calling at a fair time (d) stating why you called
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) saying thank you
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) noting key details (d) hanging up suddenly
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) noting key details (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) a noisy background (d) shouting into the phone
30. 30.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
32. 32.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) hanging up suddenly (d) calling at a fair time
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) chatting to others (d) calling very late
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) mumbling your name (d) noting key details
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling at a fair time (d) calling very late
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “chatting to others” is a polite phone habit. (a) False (b) True

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