Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 293 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) saying your name (d) eating while talking
2. 2.True or false: “greeting first” is a rude phone habit. (a) False (b) True
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
7. 7.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
8. 8.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
9. 9.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) mumbling your name (d) eating while talking
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
18. 18.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
19. 19.True or false: “noting key details” is a rude phone habit. (a) True (b) False
20. 20.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
21. 21.True or false: “saying your name” is a polite phone habit. (a) False (b) True
22. 22.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) calling very late (d) shouting into the phone
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
27. 27.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) shouting into the phone (d) eating while talking
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) noting key details (d) calling at a fair time
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) eating while talking (d) speaking clearly
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) a noisy background
34. 34.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) stating why you called
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) shouting into the phone (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying thank you (d) shouting into the phone

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