Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 294 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
2. 2.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) calling at a fair time (d) greeting first
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) asking “Is now okay?” (d) speaking clearly
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) chatting to others (d) noting key details
10. 10.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”
11. 11.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) hanging up suddenly (d) calling very late
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) noting key details
14. 14.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
15. 15.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) asking “Is now okay?” (d) noting key details
16. 16.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) mumbling your name (b) speaking clearly (c) greeting first (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) a noisy background
19. 19.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) chatting to others (d) calling at a fair time
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) calling very late (d) speaking clearly
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) eating while talking (d) mumbling your name
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
27. 27.True or false: “noting key details” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) saying thank you (d) shouting into the phone
29. 29.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) greeting first (d) speaking clearly
33. 33.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) saying thank you
37. 37.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
38. 38.True or false: “calling very late” is a rude phone habit. (a) True (b) False
39. 39.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True

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