Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 295 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) calling very late (d) noting key details
2. 2.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) not saying who you are (d) greeting first
3. 3.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) stating why you called (d) not saying who you are
4. 4.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
7. 7.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) speaking clearly (d) chatting to others
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) mumbling your name (d) calling very late
14. 14.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) mumbling your name (d) shouting into the phone
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) mumbling your name (d) chatting to others
17. 17.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) eating while talking (d) stating why you called
21. 21.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) speaking clearly (d) greeting first
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) greeting first (d) shouting into the phone
31. 31.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) calling very late (d) stating why you called
34. 34.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
35. 35.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) noting key details (d) calling very late
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) saying your name (d) stating why you called
37. 37.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying thank you (d) a noisy background
40. 40.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) eating while talking (d) noting key details

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