Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 296 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
2. 2.True or false: “greeting first” is a rude phone habit. (a) False (b) True
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) greeting first (d) eating while talking
7. 7.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
8. 8.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
9. 9.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
12. 12.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) calling very late (d) a noisy background
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) calling very late (b) saying thank you (c) shouting into the phone (d) eating while talking
16. 16.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
19. 19.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) shouting into the phone (d) saying your name
21. 21.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) stating why you called (d) mumbling your name
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) asking “Is now okay?” (d) greeting first
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) noting key details
26. 26.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) shouting into the phone (d) noting key details
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) greeting first (d) calling very late
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) calling very late (d) stating why you called
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) hanging up suddenly (d) saying thank you

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