Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 297 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) speaking clearly (d) shouting into the phone
2. 2.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) noting key details (d) eating while talking
3. 3.True or false: “noting key details” is a rude phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) greeting first (d) not saying who you are
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) asking “Is now okay?” (d) greeting first
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) calling at a fair time (d) speaking clearly
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
16. 16.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) saying thank you (d) saying your name
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
18. 18.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) speaking clearly (d) saying your name
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
21. 21.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
22. 22.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) stating why you called (d) asking “Is now okay?”
26. 26.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) eating while talking (d) calling at a fair time
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying thank you (d) eating while talking
28. 28.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) eating while talking (d) shouting into the phone
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) asking “Is now okay?” (d) eating while talking
34. 34.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) greeting first (d) noting key details
36. 36.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) not saying who you are (d) chatting to others
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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