Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 298 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
4. 4.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) asking “Is now okay?” (d) hanging up suddenly
5. 5.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) calling very late
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) greeting first (d) a noisy background
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
9. 9.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling very late (d) saying thank you
11. 11.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) hanging up suddenly (d) stating why you called
12. 12.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “calling very late” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) eating while talking (d) mumbling your name
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) saying your name (d) mumbling your name
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) noting key details (d) not saying who you are
19. 19.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) calling very late (d) saying thank you
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) saying thank you (d) greeting first
24. 24.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “noting key details” is a polite phone habit. (a) False (b) True
26. 26.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
27. 27.True or false: “saying your name” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) noting key details (d) eating while talking
29. 29.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
33. 33.True or false: “saying your name” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) asking “Is now okay?” (d) stating why you called
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
37. 37.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye

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