Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 299 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) stating why you called (d) shouting into the phone
2. 2.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) a noisy background (d) noting key details
7. 7.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) not saying who you are (b) calling at a fair time (c) speaking clearly (d) greeting first
9. 9.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
11. 11.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) hanging up suddenly (d) not saying who you are
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) asking “Is now okay?” (d) stating why you called
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) a noisy background (d) saying your name
18. 18.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
19. 19.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) calling at a fair time (d) hanging up suddenly
20. 20.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) calling at a fair time (d) asking “Is now okay?”
21. 21.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) shouting into the phone (d) not saying who you are
26. 26.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) eating while talking (d) hanging up suddenly
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) shouting into the phone (c) saying your name (d) speaking clearly
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) stating why you called (d) calling at a fair time
30. 30.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) speaking clearly (d) hanging up suddenly
33. 33.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) saying thank you (d) chatting to others
36. 36.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
37. 37.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) eating while talking (d) mumbling your name
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit

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