Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 300 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) saying thank you (d) asking “Is now okay?”
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) greeting first (d) a noisy background
5. 5.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “saying your name” is a rude phone habit. (a) False (b) True
8. 8.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
9. 9.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
10. 10.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) mumbling your name (d) stating why you called
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “calling very late” is a polite phone habit. (a) False (b) True
19. 19.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
20. 20.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) stating why you called (d) calling very late
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) stating why you called (d) calling at a fair time
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) asking “Is now okay?” (d) calling very late
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) chatting to others (d) calling very late
35. 35.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) chatting to others (d) greeting first
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) stating why you called (d) hanging up suddenly

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students