Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 4 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) calling very late (d) shouting into the phone
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
9. 9.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) noting key details
14. 14.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) saying your name (d) stating why you called
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) mumbling your name (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) calling very late (d) chatting to others
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) saying thank you (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) asking “Is now okay?” (d) saying thank you
22. 22.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) speaking clearly (d) hanging up suddenly
25. 25.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) mumbling your name (d) calling at a fair time
27. 27.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) speaking clearly (d) not saying who you are
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) greeting first (d) hanging up suddenly
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
37. 37.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
38. 38.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
39. 39.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) asking “Is now okay?” (d) eating while talking

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