Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 31 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) calling very late (d) eating while talking
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) a noisy background (d) stating why you called
3. 3.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
4. 4.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) greeting first (d) eating while talking
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) shouting into the phone (d) a noisy background
13. 13.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) mumbling your name (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) hanging up suddenly (d) shouting into the phone
17. 17.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
29. 29.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
30. 30.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) greeting first (d) saying your name
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) hanging up suddenly (d) a noisy background
37. 37.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) not saying who you are (d) noting key details
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) calling very late (d) saying thank you
39. 39.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) not saying who you are

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