Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 301 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) saying your name (d) calling very late
2. 2.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
3. 3.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
4. 4.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
5. 5.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) stating why you called (d) saying your name
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) a noisy background
7. 7.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) noting key details (d) not saying who you are
9. 9.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) eating while talking (d) calling at a fair time
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) asking “Is now okay?” (d) eating while talking
13. 13.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) noting key details (d) not saying who you are
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
19. 19.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) asking “Is now okay?” (d) noting key details
20. 20.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) calling at a fair time (d) asking “Is now okay?”
22. 22.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
23. 23.True or false: “noting key details” is a rude phone habit. (a) True (b) False
24. 24.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) calling at a fair time (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) calling very late (d) a noisy background
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) greeting first (d) calling at a fair time
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
38. 38.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
39. 39.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True

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