Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 302 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) saying thank you (d) speaking clearly
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) eating while talking (d) calling very late
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) chatting to others (d) mumbling your name
12. 12.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
14. 14.True or false: “saying your name” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) chatting to others (d) asking “Is now okay?”
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) hanging up suddenly (d) calling at a fair time
19. 19.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) saying thank you (d) asking “Is now okay?”
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) stating why you called (d) shouting into the phone
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) saying thank you (d) calling very late
24. 24.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) a noisy background (d) noting key details
26. 26.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) greeting first (d) hanging up suddenly
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “greeting first” is a rude phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
30. 30.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) asking “Is now okay?” (d) noting key details
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) shouting into the phone (d) mumbling your name
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) saying thank you
36. 36.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) saying thank you (d) calling at a fair time
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”

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