Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 303 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
2. 2.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) eating while talking (d) greeting first
4. 4.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
5. 5.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) stating why you called (d) eating while talking
8. 8.True or false: “saying your name” is a polite phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) greeting first (d) mumbling your name
11. 11.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
12. 12.True or false: “greeting first” is a polite phone habit. (a) False (b) True
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
14. 14.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) calling very late (d) saying your name
16. 16.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) eating while talking (d) chatting to others
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) calling very late (d) shouting into the phone
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) calling very late (d) eating while talking
22. 22.True or false: “calling very late” is a polite phone habit. (a) True (b) False
23. 23.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) calling very late (d) a noisy background
25. 25.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
26. 26.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) calling at a fair time (d) greeting first
27. 27.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
32. 32.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) calling at a fair time
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) eating while talking (d) calling very late
37. 37.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) calling very late (d) saying thank you
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) mumbling your name (d) asking “Is now okay?”
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) chatting to others (d) shouting into the phone

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